Terms & Conditions

1. Scope & Provider Identification

These General Terms and Conditions (GTC) apply to all contracts concluded between Pelle Atelier (“Provider”, “we”, “us”) and consumers or business clients via the website pelleatelier.com within the European Union and internationally.

2. Conclusion of Contract

The presentation of products in our online store constitutes a non-binding invitation to order. By clicking “Proceed to Payment” and completing the Stripe checkout transaction, you submit a binding offer to purchase the goods in your shopping cart.

The purchase contract becomes effective when we dispatch an automated order confirmation email containing your official order reference.

3. Pricing, Taxes & Payment

All prices displayed on pelleatelier.com are denominated in Euros (€) and include statutory European Value Added Tax (VAT), where applicable under EU OSS (One-Stop-Shop) rules.

We process payments exclusively through PCI-DSS Level 1 certified payment processor Stripe. Accepted payment instruments include Visa, Mastercard, American Express, Apple Pay, Google Pay, and localized European payment methods (Klarna, iDEAL).

4. Statutory Right of Withdrawal (14 Days)

As a consumer resident in the European Union, you have the statutory right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire physical possession of the goods.

Detailed instructions and the withdrawal form can be reviewed in our dedicated Shipping & Returns Policy.

5. European 2-Year Warranty for Leather Craft

All handcrafted Pelle Atelier leather jackets are covered by the European statutory 2-year conformity warranty against defects in materials, tanning, zippers, and stitching under normal wear and care.

Natural leather characteristics (variations in grain, subtle shade nuances, micro-creasing) are inherent hallmarks of authentic full-grain hides and do not constitute manufacturing defects.

6. Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr.

Our customer service team is always available directly at [email protected] (or for active orders: [email protected]) to resolve any concerns amicably.