Customer Assurance
Returns & Exchanges
EU 14-Day Statutory Right of Withdrawal & Seamless Size Exchange Policy
14-Day Trial Period
Try your jacket on in the comfort of your home. You have 14 full days from delivery to request a return.
Free Size Exchanges
Need a different size? We will exchange your jacket for the perfect fit with free outbound delivery.
Prompt Refunds
Refunds are credited to your original Stripe payment method within 3–5 business days of inspection.
1. Statutory Right of Withdrawal (Widerrufsbelehrung)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Pelle Atelier Customer Care, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email stating your order number).
2. Condition of Returned Garments
To receive a full refund, items must be returned in their original condition:
- Unworn, unwashed, and without perfume, smoke, or cosmetic marks.
- All original security and brand tags intact and attached.
- In the original garment bag and hanger provided.
3. Step-by-Step Return Process
- Initiate your request: Email
[email protected]with your order reference (e.g. PA-2026...). - Receive prepaid return label: Our team will generate a tracked DHL / DPD return label within 24 hours. A standard flat €9.99 return shipping fee is deducted from the refund.
- Drop off package: Drop off the parcel at your nearest DHL / DPD service point.
- Quality inspection & refund: Once received in our atelier, our artisans inspect the hide and issue your refund within 3–5 business days.
Questions about sizing or returns?
Consult our comprehensive Interactive Size Guide or contact our atelier advisors at [email protected] (or for active orders: [email protected]).